Return Policy

We want you to love what you get from us.

If something's not right, we'll make it right.

Coffee

Because coffee is a perishable product, we can't accept returns on opened bags. However, if your order arrives damaged, defective, or incorrect, reach out within 7 days and we'll send a replacement or issue a full refund — no hassle.

Unopened bags in original packaging can be returned within 14 days of delivery for a full refund. Shipping costs are non-refundable.

Merchandise & Goods

Unworn, unwashed merchandise with original tags can be returned within 30 days of delivery for a full refund or exchange. Items must be in original condition.

Damaged or Incorrect Orders

If your order arrives damaged, wrong, or missing items, contact us within 7 days at coffee@helixcoffeeco.com. Include your order number and a photo of the issue. We'll replace it or refund you — your choice.

How to Start a Return

Email us at coffee@helixcoffeeco.com with your order number and reason for return. We'll respond within 1 business day with return instructions.

Refund Processing

Refunds are issued to the original payment method within 5–7 business days of receiving the return. You'll get an email confirmation when it's processed.

Wholesale Orders

Wholesale orders are handled on a case-by-case basis. Contact your account representative directly.

coffee@helixcoffeeco.com · (800) 899-5301